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FAQs

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In the past, all EPSO selection procedures were managed through the EPSO Account. EPSO is now gradually moving to a new platform: the Single Candidate Portal.

At present, different platforms and candidate accounts are used depending on the type of selection procedure:

  • For open competitions published after 1 January 2025, candidates must use the Single Candidate Portal. 
  • For open competitions published until 31 December 2024 and for contract staff selection procedures, candidates must continue to use the EPSO account until further notice.

Candidates may have more than one profile in the Single Candidate Portal. However, only one EPSO Account is allowed. Having more than one EPSO account may lead to exclusion from the selection procedure.

Candidates must ensure that they have access to the relevant candidate account and to the email account associated with it throughout the selection procedure, including until the publication of the reserve list.

First, make sure that you are using the correct login details (see 'Forgot your username/login? / Forgot your password?').

Please note that you are only allowed to have one EPSO Account. Having more than one account may lead to exclusion from the selection procedure.

In some cases, accounts may be deleted in line with EPSO’s data protection rules, for example if:

  • no application was submitted and the account was created more than one year ago; 
  • all your selection procedures have been closed for more than one year; 
  • you were recruited from a reserve list more than one year ago; or 
  • the reserve list on which you were placed has been closed. 

If you are unsure whether you already have an account, use the “Forgot your username/login?” function with all email addresses you may have used previously. You can then use the “Forgot your password?” function to regain access.

If you still cannot access your account or no longer have access to the email address linked to it, please contact EPSO support immediately. 

  • If you still have access to the email address linked to your account, you can change it yourself under “Personal data” – "Edit my personal data". 
  • If you no longer have access to that email address, please contact EPSO support and provide a copy of your ID card or passport showing your date of birth so that your identity can be verified and your email address updated.

For all open competitions published after 1 January 2025:  

You only need to fill in your CV details once (under “My account” → “My CV” in the Single Candidate Portal).
The information saved in your CV will be used for all future applications, so please make sure to keep it updated.

For contract staff selection procedures:

No, you must fill in a new application form in your EPSO account for each selection procedure you wish to apply for.

EPSO’s systems support the most commonly used Internet browsers. If you encounter issues, please consider changing the browser first before contacting us.

The use of mobile devices to fill in the application form is not recommended. 

 

Single Candidate Portal (open competitions):

If you receive an error message that you are not allowed to apply for this selection procedure, you most likely already have a draft application. You need to scroll down in the application page and you will see the draft application. Please finalize your draft application and submit it before the deadline. 

 

EPSO Account (contract staff selection procedures):

Avoid using the ‘forward’ or ‘back’ browser buttons to move through the application form and when moving between different application forms in your EPSO account (for example to access data from your previous applications) but use the on-screen buttons instead (Back to account).

You should only copy/paste from a pure text file (.txt), using a simple word processor (e.g. NotePad on Windows, TextEdit on Mac OS X) to avoid inserting unnecessary spaces or incompatible characters.

If you cannot validate your application, you should check the “Overview” tab of your application. Information that appears in red is either missing or in error. 

In case of persistent problems, you should contact EPSO support immediately and in any case well before the deadline as we cannot guarantee a reply if your question is sent less than 5 days before the deadline. Please note that applications that are not submitted by the deadline cannot be taken into consideration.

All candidates applying for EPSO selection procedures must be citizens of at least one EU Member State.

  • If you are a UK citizen and also hold the citizenship of an EU Member State, you may still apply. 
  • If you hold only UK citizenship, you are not eligible to apply for EPSO selection procedures following the United Kingdom’s withdrawal from the EU. 

If you later obtain the citizenship of an EU Member State, you can update your citizenship in your EPSO account and apply again for future selection procedures.

See also: EU citizenship – rights and opportunities.

Single Candidate Portal (open competitions):  

Please refer to the EU Login Help page.

If you do not find a solution to your issue, please contact the EU Login Helpdesk.

EPSO Account (contract staff selection procedures):

Go to this page and follow the instructions.

You will receive an email with further instructions at the email address linked to your EPSO Account. If you are still experiencing difficulties accessing your account, please contact EPSO support immediately.

Please note that EPSO staff will never ask you for your password by email. You should always sign in via a secure connection indicated by a padlock icon.

Single Candidate Portal (open competitions):  

Please refer to the FAQs on the EU Login help page: How to change/reset my EU Login password? - European Union 

 

EPSO Account (contract staff selection procedures):  

Go to this page and follow the instructions. 

You will receive an email with further instructions at the email address linked to your EPSO Account. You will have 24 hours to activate your new password. After that period, the link will expire and you will need to submit a new password reset request.

If you are still having difficulty in logging into your account, contact EPSO support immediately. 

If you are still experiencing difficulties accessing your account, please contact EPSO support immediately.

Please note that EPSO staff will never ask you for your password by email. You should always sign in via a secure connection indicated by a padlock icon.

Permanent staff – open competitions:

The privacy statement provides detailed information about the processing and the protection of your personal data in the context of open competitions and online testing.

By creating a Candidate account, candidates agree to abide by the rules regarding Candidate accounts (Single candidate Portal).

Contract staff selection procedures

The privacy statement and the privacy statement for online testing provide detailed information about the processing and the protection of your personal data in the context of contract staff selection procedures and online testing.

By creating a Candidate account, candidates agree to abide by the rules regarding EPSO accounts.

To apply for open competitions:

To apply for contract staff selection procedures:

  • Consult the contract staff page and select the profile that best matches your qualifications and experience.
  • Please read all important documents, especially the Call for Expressions of Interest.
  • Choose a profile and register for the available function group
  • You will then be asked to log into your EPSO Account. If you don’t have one, start by creating it.
  • Complete and submit your application form. By doing this, you are registering in the EPSO contract staff database.

When recruitment needs arise, the recruiting services of the EU institutions, bodies and agencies search the EPSO contract staff database and shortlist the candidates who best match the job requirements. 

Shortlisted candidates are invited to sit reasoning skills tests (verbal, numerical, and abstract) and may later be invited for an interview by the recruiting institution or body. All updates and invitations are communicated through your EPSO Account.

Permanent staff – open competitions:

You must provide supporting documents to confirm the information declared in your application (identity, education, and professional experience), as follows:

1. Identity: You must provide a copy of your valid identity card or passport.

2. Education and qualifications: 

  • Upload your secondary diploma (for AST-SC / AST competitions) or post-secondary diploma (for AST and AD competitions), along with the list of courses you followed.
  • Make sure to include the diploma that gives you access to the competition, as required in the Notice of Competition, point 3.3. “Specific conditions — qualifications and work experience” and that your name, stamps, signatures and serial numbers (if applicable) are visible.   
  • Add proof of any relevant traineeships and trainings, provided they contribute to meeting the eligibility requirements (please refer to the Notice of competition).

    Degrees, diplomas and/or certificates, whether issued in Member States or non-EU countries, must be recognised by a competent authority of a Member State. 
    See also: Do you accept my qualification/diploma issued in non-EU countries?

3. Professional experience:

You must provide documents proving the nature of your duties and the duration of your experience. Periods of professional experience that are not supported by a job description will not be considered by the Selection Board. Please note that no professional experience is required for the Graduate administrators competition (AD5).

Below are examples of the types of documents candidates should provide:

3.1: For salaried work: 

  • Documents from current and former employer(s) stating the nature and level of duties performed, such as letters from a hierarchical superior, appraisal reports describing your tasks, job descriptions provided by your employer, or contracts including detailed descriptions of the duties performed.
  • Employment contract(s) with beginning and end dates, or first and last pay slips.

All documents must be dated, include your name, and bear the official company header, stamp, as well as the name and signature of the person in charge.

3.2: For self-employed/ liberal professions: 

  • Invoices, contracts, order forms  
  • E-mail correspondence
  • Minutes of meetings
  • Tax documents
  • Proof of membership in a professional association

Important information

  • Supporting documents can be submitted in any of the 24 official EU languages and must justify the information provided in your application form. Each entry in your CV (education, professional experience) must be supported by relevant documents; otherwise, it will not be considered. 
  • It is the candidates' responsibility to provide the Selection board with all the information and documents needed to verify that they fulfil the conditions laid down in the notice of competition.
  • If you fail to provide sufficient documentary evidence by the deadline indicated in the Notice of Competition, you may be considered non-eligible and excluded from the competition. 
  • In general, no supporting documents are required to prove language knowledge (please check the Notice of Competition for exceptions). 
  • Candidates may be contacted by e-mail to provide additional information or documents relating to a particular diploma or professional experience, if needed.

Make sure to provide all the documents you have at your disposal and that you are entitled to share. Your documents will be handled in line with our privacy statement.

For more information, please check the Notice of Competition, in particular the section “Supporting documents” and the FAQ section on Eligibility.

Contract staff selection procedures

Candidates for contract staff selection procedures cannot upload supporting documents to their application/s in their EPSO account. 

Supporting documents will be requested at the stage of recruitment tests and/or before recruitment by the recruiting services.

Candidates must be able to provide documents supporting the information declared in their application form (qualifications, professional experience, etc.). Recruiting services will inform candidates which documents must be provided (copies or originals) and by when.

EPSO cannot provide information on the specific rules applied by individual recruiting services. The information below is provided for illustrative purposes only.

1. Identity: You must provide a copy of your valid identity card or passport.

2. Education and qualifications - You must provide:

  • Copies of diplomas and/or training certificates proving educational qualifications 
  • For diplomas or certificates issued outside the EU: a statement of equivalence issued by a competent authority of an EU Member State

3. Professional experience

All periods of professional activity must be supported by original documents or certified copies of the following documents:

3.1: For salaried work: 

 - Documents from current and former employer(s) stating the nature and level of duties performed, such as letters from a hierarchical superior, appraisal reports describing your tasks, job descriptions provided by your employer, or contracts including detailed descriptions of the duties performed. 

                 - Employment contract(s) with beginning and end dates, or first and last pay slips.

All documents must be dated, include your name, and bear the official company header, stamp, as well as the name and signature of the person in charge.

3.2: For self-employed/ liberal professions: 

  • Invoices, contracts, order forms  
  • E-mail correspondence
  • Minutes of meetings
  • Tax documents
  • Proof of membership in a professional association

3.3: For freelance translators: Documents attesting the time periods worked and the number of pages translated

3.4: For freelance interpreters: Documents attesting the number of days worked, and the languages interpreted from and into.