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FAQs

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No. If deemed necessary, it should be submitted after receipt of the review reply. The Article 90 administrative complaint must be based on a decision that negatively affects your legal status as a candidate, i.e. in this case the Selection Board’s reply to the review request. The deadline for submitting an Article 90 complaint is three months from the notification of the decision you wish to contest.

Yes, any candidate may bring a case before the Court against a decision taken by the Selection Board or the Appointing Authority that negatively affects their legal status as a candidate.

The appeal must be sent to Court within three months and ten days from the notification of the decision you wish to contest.

A challenged decision can be annulled but not amended by the Court.

Yes, any candidate can submit a complaint to the European Ombudsman within two years from the date on which the facts or acts of alleged maladministration occurred.

If you have a validated application for one of EPSO’s open competitions or selection procedures, you may submit any of the available types of complaint.

Please refer to the notice of competition for a full overview of the different ways in which you may submit a complaint.

EPSO’s systems support the most commonly used Internet browsers. If you encounter issues, please consider changing the browser first before contacting us.

The use of mobile devices to fill in the application form is not recommended. 

 

Single Candidate Portal (open competitions):

If you receive an error message that you are not allowed to apply for this selection procedure, you most likely already have a draft application. You need to scroll down in the application page and you will see the draft application. Please finalize your draft application and submit it before the deadline. 

 

EPSO Account (contract staff selection procedures):

Avoid using the ‘forward’ or ‘back’ browser buttons to move through the application form and when moving between different application forms in your EPSO account (for example to access data from your previous applications) but use the on-screen buttons instead (Back to account).

You should only copy/paste from a pure text file (.txt), using a simple word processor (e.g. NotePad on Windows, TextEdit on Mac OS X) to avoid inserting unnecessary spaces or incompatible characters.

If you cannot validate your application, you should check the “Overview” tab of your application. Information that appears in red is either missing or in error. 

In case of persistent problems, you should contact EPSO support immediately and in any case well before the deadline as we cannot guarantee a reply if your question is sent less than 5 days before the deadline. Please note that applications that are not submitted by the deadline cannot be taken into consideration.

Please read the information on Inclusive selection, and Reasonable accommodations for testing. 

Please note that, in order to benefit from reasonable adjustments for the selection tests, you will need to provide a certificate confirming your disability or medical condition issued by a competent national authority and/or a specialist.

Don’t forget to complete your application and submit the relevant form by the application deadline.

If you are pregnant during the application period, you can submit your questions or requests for adjustments via the online form that you will be prompted to complete after submitting your application. The link to the online form will be available in your application. Don’t forget to attach a medical certificate confirming the expected or actual delivery date.

If you find out later that you are pregnant or you give birth during the selection procedure period, please contact the dedicated EPSO team as soon as possible by e-mail at epso-accessibility@ec.europa.eu, providing a medical certificate confirming the expected or actual delivery date.

We will inform you of the possible options after examining your request.

EPSO places great importance on equality, diversity and inclusion, and makes every effort to respect equal opportunities, equal treatment and equal access for all applicants.

If you feel that you have been treated in an unfair or discriminatory way due to one or more of the following characteristics: sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation, please contact us immediately to share your observations and concerns.

We pay close attention to feedback from applicants, who are at the heart of our policies and practices on equality, diversity and inclusion. For more information on how we put these policies into practice, please see How EPSO ensure equal opportunities.

Accessibility is very important to EPSO. We continually work to improve the accessibility of our communication and selection procedures.  

However, if you run into difficulties linked to the accessibility of your Candidate account or our website, please contact us to share your observations and recommendations. 

If necessary, EPSO produces adapted formats accessible to assistive technology 

Your feedback is essential to us and helps improve the accessibility of our services for everyone. 

You can find out more about EPSO's work to improve accessibility on our equal opportunities webpage. 

EPSO’s tests are carefully developed and monitored by its team of in-house occupational psychologists together with carefully selected Selection Board members from across the EU institutions.

EPSO continuously monitors the latest developments and innovations in test design based on scientific research and has, in recent years, introduced online testing in its selection procedures.